Privacy Policy

Compliance statement under the Philippine Data Privacy Act of 2012 (R.A. 10173).

Effective Date: June 4, 2026

At ServiSmiles Dental Center, we are committed to protecting the privacy, confidentiality, and security of your personal and health information. This Privacy Policy details how we collect, store, process, and safeguard the information you provide through our website, in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information We Collect

We collect and process personal data when you use our online portals, specifically:

  • Online Inquiries: Full Name, Email Address, Contact Number, Subject, and message contents.
  • Appointment Requests: Full Name, Email Address, Contact Number, Preferred Date/Time, Dental Service needed, and optional message details.
  • Job Applications: Full Name, Email Address, Contact Number, Cover Letter, and your uploaded CV/Resume (which may contain employment history, educational background, and references).

2. Purpose of Collection and Processing

Your personal data is collected and processed solely for the following purposes:

  • To evaluate, schedule, confirm, or coordinate your requested dental appointment.
  • To address and reply to your general inquiries regarding pricing, services, or clinic schedules.
  • To evaluate qualifications for job opportunities and communicate recruitment status updates.
  • To maintain medical and operational records in compliance with medical administrative regulations.

3. Secure Storage & Retention

We implement robust physical, technical, and organizational security controls to protect your data from unauthorized access, leakage, loss, or alteration. All electronic records are stored in browser's local client databases. Personal files, such as resumes, are stored in isolated paths with restricted administrative access permissions.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by clinical regulations and administrative standards (e.g., standard patient file retention guidelines). Resumes for unsuccessful candidates are purged after six (6) months from application receipt unless candidate consent is given for longer retention.

4. Patient & User Rights

Under the Data Privacy Act of 2012, you hold the following rights which you may exercise by contacting us at info@servismiles.com:

  • Right to be Informed: Know whether your personal data is being processed.
  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or outdated records.
  • Right to Erasure or Blocking: Request removal of your data from our systems under valid grounds.
  • Right to Object: Withhold consent to process your data for marketing or other purposes.

5. Contact Our Data Protection Office

If you have any questions, feedback, or concerns regarding your data privacy, you may contact our clinic at:

ServiSmiles Dental Center
Pampang Rd, Angeles City, Philippines
Contact Number: 0998-950-0116
Email Address: info@servismiles.com